If you’re concerned about a payment, or have any questions, please contact us.
We take pride in offering the best customer service possible here at Staunch Industries, and our friendly team are available Monday to Saturday 9.00am – 5pm.
Janeanne and the team are ready to help you with product questions, order and refund queries, and any other questions you may have, and if we don’t know we can certainly find out.
We do not offer exchanges, simply return any unwanted items for a refund, and place a new order.
We’d recommend placing the new order ASAP to avoid disappointment.
If for any reason you’re not happy with anything you’ve bought from us, don’t worry. You have 14 days from the date of delivery to return product(s) bought directly from us.
Items must be unworn, in new condition with all packaging and tags included.
PLEASE USE THE LINK TO CONTACT US ABOUT YOUR RETURNS
STAUNCH INDUSTRIES STUDIO, 19 BERNARD STREET, LEITH, EDINBURGH EH6 6PW
From time to time we offer discount codes to use on certain products, but there are some T’s&C’s when it comes to using these. Codes can only be redeemed on full price STAUNCH INDUSTRIES branded products, only one code valid per order.
10% Off Your First Order
We offer 10% off your first order with us when you sign up. Your discount code will be emailed to you shortly after you’ve signed up and excludes third-party and collab products. This code cannot be used with any other offers or discount codes.
Our e-Gift Cards will be emailed straight to your inbox shortly after purchasing, so no need to wait for the postie to deliver if you’re in need of a gift quick. In your Gift Card email, you’ll find a long number. Enter this at the checkout when you want to use it, and you’re good to go – you can even use it with discount codes.
Please note that if you’re using a gift card as part-payment on an order and return any part or all of that order, the gift card will be refunded rather than any other payment type. If the whole order is returned, the original balance of the gift card will be credited, and the remaining to the other payment type.
CARE OF YOUR STAUNCH PRODUCT
All our products come with a care label, where you’ll find washing instructions specific to that product. Following these will ensure the longevity of your clothes, and although it’s great to buy a new stuff we’re keen to encourage as much wear out of your gear as possible.
We stand by the usual processes
- Use natural detergents
- Turn your garments inside out (this keeps the print looking great)
- Wash colours of the similar shades together
- Wash on cool setting (30 degrees)
- Do not tumble dry, outside on a line or clothes horse where the air can circulate.
Unfortunately we can’t cover this service if your zip or any other wear and tear of your favourite staunch product needs refurbed support your local seamstress or make and mend tailor.
Once we’ve received your return, our usual turnaround time for returns is 14 working days.
If 14 working days have passed since your order arrived to us, please do let us know along with your order number, return tracking number and the product(s) returned so we can check this one for you.
|Small||36″ chest. 91-96cm|
|Medium||38″ chest. 96-101cm|
|Large||40″ chest. 101-106cm|
|Xlarge||42″ chest. 106-111cm|
|XXlarge||45″ chest. 111-116cm|