Online Privacy Policy Staunch Industries
Company Name: Staunch Industries Ltd
Company Number: SC081944
Territory: United Kingdom
The best bits
We only use your data to improve your Staunch Industries experience.
Keeping it real
We’ll talk to you straight – no stress, no worries.
No Junk
You choose what and how we speak to you
Super Safe
Your Data is Protected 24/7
Everything we do at Staunch Industries is about you! Things change, but it’s nothing to worry about. We take our customers privacy and security very seriously and we are 100% committed to protecting it so you can shop away without a single worry. If you have any questions about how we protect your privacy, just email us info@staunchindustries.com
Data Protection Act 2018 (“Data Protection Legislation”) the data controller is Staunch Industries Limited a company registered in Scotland with company registration number SC396516 Registered Office McFadden Associates Limited 19 Rutland Square, Edinburgh Lothian, EH1 2BB United Kingdom
Our Data Protection Registration Number is ZB526726
How we use your data
We are committed to protecting your privacy. It is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations to you under the data protection rules and regulations in the relevant territory (including associated guidance) (the “Data Protection Laws”). This privacy policy outlines how Staunch Industries Limited will collect, use, store and share your personal data.
If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact our customer care team by letter addressed to: Data Controller Staunch Industries 19 Bernard Street, Edinburgh EH6 6PW; by email at info@staunchindustries.com; This policy applies to any personal data that we collect about you when you:
-
- visit our one of our websites;
-
- purchase products from us;
-
- visit one of our stores
-
- contact us, for example by telephone, email, post or through submitting a form on our websites.
Who are we?
In this privacy policy, the terms “we”, “our”, and “us” are used to refer to the Staunch Industries Limited. The controller of your information for the purposes of the Data Protection Laws.
Data Protection Act 2018 (“Data Protection Legislation”) the data controller is Staunch Industries Limited a company registered in Scotland with company registration number SC396516 Registered Office McFadden Associates Limited 19 Rutland Square, Edinburgh Lothian, EH1 2BB United Kingdom
Our Data Protection Registration Number is C1319238
This central policy provides information to you about the basis on which the Staunch Industries as a whole collects, uses, stores and shares your information. We will use your personal data fairly, lawfully and in a transparent manner and in accordance with the Data Protection Laws.
Consent
As the data controllers listed above we may send you marketing messages by email, SMS, social media and post; about us and our products; where you have not unsubscribed and where you have purchased similar products and/or services from that brand or entity, or where you have otherwise signed up, or consented, to receive marketing messages from us the brand or entity.
You have the right to withdraw your consent to processing of this nature at any time by contacting our customer care team using the details at the start of this privacy policy. You can tell us you no longer wish to receive marketing information from us by unsubscribing through your email
What Information do we collect about you?
If you have an account with us or make a purchase online with us, or enter a competition or respond to a survey with us, we collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing products)).
We also collect details of your interactions with us through our customer contact in store, online or via our apps. For example, when you telephone we collect notes of our conversations with you and details of your query and from time to time we may record your calls for training and monitoring purposes. We also collect information about the purchases that you make, your saved items, your payment information, any complaints and comments that you make and your shopping preferences.
We may also collect CCTV images in our store.
Each time you visit one of our websites, we will also automatically collect information and personal data about your computer for system administration including, where available, your IP address, operating system and browser type.
We do this to help us analyse how users use the websites (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account and improving your online experience. We also collect information about your activities on our websites, for example what device you are using and what products you’re looking at.
Please see our cookies policy for further information about what information may be automatically collected when you visit our websites Cookies Policy.
Please note that, from time to time, we will combine personal data that we receive from other sources with personal data you give to us and personal data we collect about you.
Where do we get this information from?
We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our websites, stores, or through your communications with us. We may also obtain some information from third parties, including retail analytics companies, consumer insight companies and credit reference agencies and publicly available sources to assist us with understanding customer demographics and shopper behaviours.
Why do we need your information?
The main purpose for which we use your information is to provide you with the products that you purchase from us and to send you offers and promotions that you might be interested in.
In particular, we use your information:
-
- to provide you with the products that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you order status updates
-
- to take payments for the products that you have purchased and to give refunds or exchanges
-
- to provide customer service and support to you
-
- to develop and improve our products and services
Basis for using your information
Compliance with legal obligations
As a corporate group there are certain laws we need to comply with. In particular, we will need to process your personal information to verify your identity and for fraud and crime prevention purposes. Failure to provide the requisite personal information on sign-up / as you use our websites, may mean we cannot provide our products to you, as to allow you to purchase our products may mean we may be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.
Necessary for the entry into or performance of a contract
When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order and receive products from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up to an account or on placing an order and payment information or objecting to this type of processing / exercising your deletion rights will mean we cannot provide our products to you.
Legitimate business interests
We use your personal data as set out in this privacy policy for the legitimate interests of our business to enable us to:
· provide you with products as requested by you;
· carry out research to understand our customers and how they purchase and use our products;
· develop and improve our products.
Cookies
What Are Cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The only cookies we use are for essential website functionality, such as maintaining your login session when viewing orders, returns and account information.
How To Update/Change Your Cookies?
Alternatively, most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
Consent
As set out above, we will send you marketing communications where you have not told us that you wish to unsubscribe and where you have purchased similar products and/ or services from us. You have the right to withdraw your consent to processing of this nature at any time by contacting our customer care team using the details at the start of this privacy policy.
Do we share your information?
We do not, and will not, sell any of your information to any third party, including your name, address, email address or credit card information. However, we do share your information with a number of select third parties to enable us to provide our products and services to you, to send marketing information and to improve our business operations as set out below.
What rights do you I have?
You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, which are set out below. You may contact us using the details at the beginning of this privacy policy to exercise any of these rights.
In some instances, we may be unable to carry out your request, in which case we will contact you to explain why.
You have the right to request confirmation that your personal data is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal data.
You have the right to request that we rectify your personal data if it is not accurate or not complete.
You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data to provide products to you, where you withdraw your consent for us to send you marketing information, or where you object to the way we process your personal data (see right f below).
You have the right to ask us to restrict or to block the processing of your personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don’t need to use your personal data for the purpose we collected it for but you may require it to establish, exercise or defend legal claims.
You have the right to obtain and reuse your personal data from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.
You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims.
You have the right to object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.
You have the right to withdraw your consent where we are relying on it to use your personal data, for example where we are relying on your consent to send you marketing information.
Marketing
We always give you the choice of whether or not you wish to receive marketing communications from us. By contacting us at info@staunchindustries.com you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.
If you have a complaint?
If you have any concerns regarding our processing of your personal data, or are not satisfied with our handing of any request made by you, or would otherwise like to make a complaint, please contact our customer contact centre in the first instance using the details at the start of this privacy policy, so that they can do their very best to sort out the problem.
You can also contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk.
Changes to this privacy policy
We will take all measures necessary to communicate any changes to this privacy policy to you, and will post any updated privacy policies on this page.
It is important that the personal data we hold about you is accurate and current, keep us informed, if your personal data changes while you are supporting Staunch Industries.
This policy was last reviewed and updated in March 2023.